Here is what you need to know about booking a holiday with us for 2021.
What does the world of travel look like today?
In light of the COVID-19 pandemic, the way we travel is changing so that we can sagely return to exploring the world and experiencing unique holidays.We appreciate that there may be some initial apprehension, and our team are here to put your mind at ease when planning your next adventure.
Our dedicated Consult Heidi Team remain consistently updated with the new information from the COVID-19 South African Resource Portal https://sacoronavirus.co.za , the destinations and our travel partners to ensure that every aspect of your holiday with us remains as safe and secure as possible.
Book with Confidence
The safety of our customers is our utmost priority, and our Concierge Team is always ready to assist and answer your questions you may have throughout the holiday process.
FAQS
Will travel Travel Insurance cover Covid-19?
Travel insurance is imperative at the best of times, and now even more so. Unfortunately, most travel insurance companies have not caught up with the crisis, and currently won’t cover for coronavirus-related claims. It is essential to take out travel insurance before your holiday to cover all medical treatment and repatriation.
Consult Heidi is an Introducer Appointed Representative of TIC, who are authorized by the Financial who offer a range of products that include cover for cancellation or curtailment of a trip due to contracting COVID-19, or through being quarantined or refused permission to travel due to infection or suspected infection.
Click Here to get a single or multi-trip travel insurance quote.
You can read more about the activities that are covered via the link or see the FAQ’s Here Alternatively, call TIC on 0860 100 484 (RSA) or +27 (0)11 521 4000.
Do I need a get a COVID-19 test before traveling?
Depending on the destination you are traveling to, or the airline who you are flying with, you may need to have a COVID-19 test before the flight.
Each destination and airline have imposed varying regulations for those entering the country and boarding their flights, with many destinations requiring a strict 14-day isolation period. Some destinations, however, will waive the quarantine requirement in replacement of a “Fit to Fly”or negative COVID-19 Certificate of Testing.
If the destination you are traveling to will accept a “Fit to Fly” or negative COVID-19 Certificate of Testing, they will require that you have the test a specified number of hours before your flight; the required number of hours will vary by destination and airline so this is something that your dedicated Concierge will advise you of. Some destinations will also require travelers to present health declarations , medical forms or tracing information before entry.
Please refer to COVID-19 South African Resource Portal Click Here to Visit the website.
What if my COVID-19 test results do not come back in time?
Each COVID-19 test provider will charge different prices and have varying turnaround times for test results, so it is best to clarify what these are before you purchase a test and ensure these are returned to you before you depart. Please note that we cannot be held responsible in the event that the test results are not returned in time for departure, however, we will of course try our best to assist you with moving the trip and with any costs associated with that.
Is it safe to travel by air at the moment?
It is a requirement of most airlines that all passengers wear face masks for the entire duration of their flight to help limit the spread of the virus. Airlines have enhanced their cleaning procedures and audit inspections for each of their aircraft to ensure that all surfaces are heavily sanitized.
The majority of commercial aircraft are fitted with HEPA filters which efficiently remove any particulate and bacterial contamination throughout the duration of the flight.
For further information, we recommend speaking to your dedicated Concierge or airline.
How has the airport experience changed?
Is it recommended that passengers wear face masks for the duration of their time in the airport to help limit the spread of COVID-19. All passengers are encouraged to use contact less payments and online check-in services where possible, as well as follow all social distancing measures.
Many airports have limited retail service available with some outlets operating with reduced hours. Most major airports have implemented signs,barriers and markers to ensure that social distancing procedures can easily be followed.
Screening procedures and waiting times will vary airport-to-airport, so your dedicated Concierge will be able to inform you of all relevant procedures in place at your chosen airport. If you feel unwell on arrival at the airport, it is important to seek assistance from the nearest member of staff.
Will food be served on my flight?
The majority of airlines may offer reduced/alternative in-flight dining options, such as pre-prepared meal boxes and small ‘snack bag’, and in some cases, alcoholic beverages are no longer being served. In-flight services have been suspended altogether on some flights to help minimize contact between cabin crew and passengers.
What will the airport experience be like in my holiday destination?
Each airport will differ country-to-country depending on local rules and regulations. Your dedicated Concierge will be able to assure you of all COVID-19 procedures depending on where you are traveling.
Will I have to wear a mask in my holiday destination?
We advise remaining up to date with the WHO for any protocols that have been recently put in place in the destination/s that you are visiting. In general, it is strongly advisable to wear a face mask or covering in enclosed spaces or wherever social distancing may not be possible.
What can I expect when I arrive at my Hotel?
Each hotel has put in place their own safety measures and protocols to ensure the well being of all of their visitors and staff, which your Concierge will advise you of.
In some resorts, there may be restrictions on spa treatments and excursions, and restaurants may be operating on a reduced menu.
What do I need to do if I feel unwell on holiday?
Should you begin to feel unwell and experience any of the following symptoms while you away;- High fever- New and persistent coughing- Loss of taste and/or smell. We advise that you stay in your accommodation avoid contact with others, follow local health guidance where applicable and immediately contact your health insurance provider for advice.
What happens if another guest contracts COVID-19 during my stay?
Each resort has different procedures for if a guest contracts COVID-19 during their stay, so you will be able to find out more about individual resort policies from your Concierge prior to travel.
Do I need to prepare anything before returning home?
We recommend checking with the airline before you travel to find out if a test if required for your return flight. It is advisable to regularly visit the Covid-19 website for all travel updates.
Will I have to quarantine when I return home?
Our Concierge Team will advise you regarding your chosen destination, however we recommend regularly visiting the COVID-19 website for a full list of the countries that are exempt or considered to be ‘travel corridors’. Please note that these ‘travel corridors’ may be changed and quarantine on return can be imposed at any time and without warning.
If you are unfortunate enough to receive a positive Coronavirus diagnosis before departure or refused boarding contact us immediately on +27 (0) 83 410 0023 or email heidi@consultheidi.co.za.
